Rofeibi Lubricants Privacy Policy
At Rofeibi, we believe trust is built not just on the performance of our lubricants, but also on how we protect your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.
1. Who We Are
Company Name: Rofeibi Lubricants International Co., Ltd.
Business Registration: 915001066862065044 (China)
Headquarters: No. 55 Industry Avenue, Pulv Street, Tongliang, Chongqing, China, 402560
European Office: Ludwig-Erhard-Straße 20, 61440 Oberursel, Germany
Contact Us:
Tel: +86 18716203666
Email: privacy@rofeibi.com
Data Protection Officer: Dr. Xia Yan (dpo@rofeibi.com)
2. Why We Collect Your Data
We only collect information needed to:
- Process orders, shipments, and payments
- Provide product support and warranty services
- Meet legal and safety requirements for chemicals (REACH, GHS, etc.)
- Improve and develop new lubricant formulations
- Share relevant offers or updates, but only with your consent
3. What Data We Collect
Type | Examples | Why We Collect It |
Identity Data | Name, company title | To process your orders |
Contact Data | Email, phone, shipping address | To keep in touch with you |
Technical Data | IP address, browser type | With your consent (cookies) |
Transaction Data | Purchase history, VAT numbers | For legal/tax reasons |
Usage Data | Product application details | To improve performance and service |
4. Sharing & International Transfers
Sometimes we need to share data across borders. When we do, your information stays protected.
- EU–US: Managed under EU Standard Contractual Clauses
- APAC: Compliant with China’s PIPL and Singapore’s PDPA
- Special Cases:
- Formula testing shared with our German R&D center (under strict NDA)
- Payments processed securely via Stripe or PayPal
5. How Long We Keep Your Data
Data Type | Retention Period |
Sales records | 7 years (tax compliance) |
Website logs | 12 months |
Marketing consents | Until you withdraw consent |
Product complaints | 10 years (safety monitoring) |
6. How We Protect Your Data
- Encryption: AES-256 encryption for all stored customer data
- Access Control: Biometric authentication for sensitive databases
- Audits: Independent ISO 27001 security audits every year
7. Your Rights
You remain in control of your data. You can:
- Access/Download: Request a full copy of your data
- Correct: Update your information anytime in your Rofeibi account
- Delete: Ask us to erase your data (unless laws require us to keep it)
- Opt-Out: Unsubscribe from marketing emails easily
To exercise these rights, email us at legal@rofeibi.com with valid ID for verification.
8. Cookies & Tracking
We use cookies to make your online experience smoother:
- Essential Cookies: Keep our website running (cannot be turned off)
- Analytics Cookies: Google Analytics 4 (with IP anonymization)
- Marketing Cookies: LinkedIn Insight Tag (you can manage via our cookie banner)
9. Reporting Concerns
If you notice misconduct or compliance issues, you can report them safely:
- Email: integrity@rofeibi.com (PGP encrypted)
- Anonymous Option: Submit via our secure web form
- Covers: Environmental, product safety, or financial misconduct issues
10. Policy Updates
We review and update this policy regularly.
- Last updated: June 2024
- Archived versions are available at com/privacy/history
For GDPR/SCC inquiries, contact our DPO directly:
Tel: +49 69 2474 8800
